What time should I arrive for my appointment?

If this is your first visit, please come to HÄLSA at least 15 minutes before your appointment time so we can take care of some paperwork, give you a tour of the space, give you an orientation on the equipment, and answer any questions you might have.

Otherwise, please arrive at least 5-10 minutes before your appointment to ensure your treatment starts on time and that you begin your treatment in a relaxed state.

You are welcome to relax in our lounge and have a cup of tea before your treatment.

 

Can I come with a group?

Absolutely! With 4 float rooms and 2 saunas, you can all enjoy services. Please do keep in mind that HÄLSA is a quiet, contemplative space and we ask you to keep your voices low for our other guests enjoying meditative time.

What happens if I am unable to keep my appointment?

We understand life is busy and things come up, but we do have a limited number of appointments available so have recently instituted a 24 hour cancellation policy.

If you cancel your appointment with less than 24 hours notice or “no show”, we reserve the right to charge your card for the full amount of your appointment.

If it’s more than 24 hours before your scheduled appointment, you can reschedule or cancel online. You should receive an email confirming the cancelled or rescheduled appointment, but if not, please give us a call at 604-343-1827 during business hours to confirm.

If you need to cancel within 24 hours of your scheduled appointment time, please give us a call at 604-343-1827 and we’ll assist you.

What should I leave at home?

Jewelry/Watches – It is best not to wear jewelry or watches during your treatment, so please leave them at home or in your suite’s changing area during your treatment.

Cell phones – We like that HÄLSA is a space where you come to unplug from the everyday. Perhaps try leaving your cell phone at home, or at least out of sight while enjoying the spa. We do understand that life is busy and it may be necessary to check your messages/emails, but if and when doing so, please be considerate of other guests who have come to enjoy some unplugged quiet time. And please, no phone conversations – yes, you’re louder than you think 😉

Loud Voices – HÄLSA is a place of sanctuary and respite from the outside world where you can enjoy some much needed quiet time. You’re more than welcome to hang out and chat in our reception and relaxation lounge, but we ask that you please be respectful of other guests who may be seeking quiet solitude and keep you voices down.

What do I need to bring with me?

When you arrive at the spa and sign in at reception, you will be given a pair of sandals to wear while enjoying the facilities. As you’ll be in your own private room, most people choose to float or sauna in the nude, but you’re welcome to bring a bathing suit to wear during your treatment. We provide towels and wonderful botanically-infused body wash, shampoo, and conditioner. If you’ve booked an infrared sauna, we’ll give you a large jug of cold electrolyte-infused water so you can re-hydrate during your treatment. If you’re booked into the Hemlock Sauna, please feel free to bring a yoga mat and take some time to stretch during your sauna.

Blow-dryers, lotions, and other amenities to prepare you for the outside world are available post treatment in our private vanities, but please bring along your favorite brush or comb and any other personal items which will make you feel more at home. If you’ve booked a float and wear contact lenses, remember to bring a case and solution.

 

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